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PricingFor contractorsFor facilities teamsAboutFAQ
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FAQ

Answers to the questions we hear most.

Can't find what you need? Get in touch.

Getting started
Do I need a card to start?+

No. The Solo plan is free forever at 15 jobs per month. No card required, no trial countdown.

How long does setup take?+

Most solo contractors are quoting within five minutes: sign up, name your workspace, add your first client, create a quote.

Can I import data from another tool?+

We support CSV import for clients, sites, assets, and open jobs. For large migrations we can run it for you — email hello@fman.app.

Pricing & billing
What happens when I hit the job limit?+

You're warned as you approach the cap. Past the limit you can still view and finish existing jobs, but new ones are paused until you upgrade or the month resets.

Can I switch plans?+

Yes. Upgrade takes effect immediately (prorated). Downgrade takes effect at the end of your current billing period — nothing is lost.

Is there an annual option?+

Yes, annual billing saves 17%. You can toggle on the pricing page.

Do you charge per contractor I invite?+

No. Client workspace links are included. You pay for your own users on your own plan, not theirs.

Data & security
Where is my data stored?+

In the United Kingdom. It does not leave the country. Backups are encrypted and retained for 30 days rolling.

Can I export my data?+

Yes. Export is one click from Settings → Data. You get your clients, sites, assets, jobs, reports, and invoices in structured CSV.

What happens if I cancel?+

Your workspace is marked closed. Data is retained 90 days in case you come back, then purged. Export before closing if you want a copy.

Do you sell my data?+

No. We don't sell, share, or use your data for advertising. We don't even have advertising.

Using FMan on site
Does the mobile app work offline?+

Yes. Engineers can log work, take photos, capture signatures, and close jobs with zero signal. Everything syncs when they're back online.

Can clients see their own jobs?+

Yes. Every client gets a portal — they raise requests, see status, approve quotes, and download reports. Or invite them to their own FMan workspace for live two-way updates.

Can I collect payment on site?+

Yes. Invoices include a Stripe payment link. Clients can pay immediately by card, Apple Pay, or Google Pay.

Still got questions?

Email us directly. A real person replies, usually within a day.

Contact us →Start free
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