Terms of Service

"Platform" means the FMan web application, mobile applications, and all related APIs and services. "Workspace" means an organisation account within the Platform, representing a distinct business entity. "Administrator" means a user with the organisation_admin or super_admin role. "You" or "User" means any person who accesses or uses the Platform. "We", "us", or "our" refers to the Platform operator identified in the admin portal.

FMan provides cloud-hosted software for managing facilities maintenance workflows including, but not limited to: work tickets, scheduled jobs, engineer reports, commercial quotes, invoices, payments, site and asset records, recurring maintenance schedules, and team management. Access is granted on a per-workspace basis.

Each Workspace is responsible for the accuracy of data it enters, the Users it invites, the operational decisions it records, and its compliance with any industry regulations that apply to its own business.

You must be at least 18 years of age to use the Platform. You must keep your login credentials confidential and are responsible for all activity under your account. If you suspect unauthorised access, you must notify your Workspace Administrator and change your password immediately.

We may suspend or terminate accounts that violate these terms, exhibit fraudulent behaviour, or are required to be removed by applicable law. Workspace Administrators may deactivate members within their own Workspace at any time.

You agree not to:

• Use the Platform for any unlawful purpose or in violation of any applicable regulation.
• Upload malicious software, scripts, or executable files.
• Attempt to access data outside your authorised Workspace scope.
• Abuse, harass, threaten, or impersonate other Users.
• Use automated scraping, bulk extraction tools, or bots beyond the provided data export functionality.
• Attempt to reverse-engineer, decompile, or circumvent any security control.
• Interfere with or disrupt the integrity or performance of the Platform or its infrastructure.
• Share your account credentials with third parties or create accounts on behalf of others without their knowledge.

Violation of these rules may result in immediate account suspension without prior notice.

Each Workspace owns the operational data it creates (tickets, jobs, reports, invoices, site records, and associated files). You grant us a limited, non-exclusive licence to store, process, back up, and transmit that data solely to deliver and improve the service. We do not sell Workspace data to third parties. We do not use Workspace data for advertising or profiling.

Upon termination of a Workspace subscription, you may request an export of your data before we delete it in accordance with our data retention schedule.

Subscription fees, where applicable, are billed in accordance with the plan selected at Workspace creation or as subsequently agreed. Payments are processed via Stripe. All fees are exclusive of VAT unless stated otherwise.

We reserve the right to suspend access if fees remain unpaid for more than 14 days past the due date. You will receive at least two email reminders before any suspension.

Refunds are not provided for partial billing periods, unused portions of a subscription, or following voluntary account deletion. Exceptions may apply where required by consumer protection law.

You retain ownership of files, photographs, and documents you upload. You are responsible for ensuring that uploaded content does not infringe third-party intellectual property rights, violate any individual's privacy, or contain illegal material. We may remove content that violates these terms or applicable law without prior notice.

Uploaded files are stored using cloud object storage and are accessible only to authorised members of the relevant Workspace.

We aim to maintain high availability but do not guarantee uninterrupted or error-free service. Scheduled maintenance will be announced in advance where possible. We are not liable for downtime caused by events outside our reasonable control, including but not limited to: infrastructure provider outages, denial of service attacks, or force majeure events.

We reserve the right to modify, deprecate, or discontinue features with reasonable notice. For changes that materially affect existing functionality, we will notify Workspace Administrators at least 30 days in advance via the registered email address.

The FMan platform — including its design, source code, branding, documentation, and all related materials — is owned by us and protected by applicable intellectual property law. These terms do not grant you any rights to use our trademarks, service marks, logos, or branding, except to the extent necessary for normal use of the Platform.

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform. This includes, without limitation, loss of profits, loss of data, business interruption, or loss of goodwill.

Our total aggregate liability for any and all claims arising from these terms or your use of the Platform is limited to the fees you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

You agree to indemnify and hold harmless the Platform operator, its employees, officers, and agents from any claim, loss, damage, or expense (including reasonable legal fees) arising from: (a) your violation of these terms; (b) your violation of any third-party rights; (c) your use of the Platform in a manner not authorised by these terms; or (d) content you upload to the Platform.

You may delete your account at any time from the Your data page. Account deletion is irreversible. Your personal data will be anonymised in accordance with our Privacy Policy.

Active paid subscriptions must be cancelled before account deletion. If you delete your account while billing arrangements are active, we may be unable to identify you and could continue to charge the payment method on file. No refunds will be issued for fees incurred after a voluntary account deletion.

We may terminate or suspend your access for breach of these terms, non-payment, or where required by law, with notice where reasonably practicable.

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Before initiating formal proceedings, you agree to attempt to resolve any dispute informally by contacting us through the Platform. We will endeavour to respond within 14 business days.

We may update these terms from time to time. Material changes will be communicated to Workspace Administrators via email at least 14 days before they take effect. Continued use of the Platform after changes are published constitutes acceptance of the updated terms. The date at the top of this page indicates when these terms were last revised.